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Browse by Current Cardiff authors

Number of items: 20.

Galazka, Anna ORCID: https://orcid.org/0000-0002-4376-1980 and Jenkins, Sarah ORCID: https://orcid.org/0000-0001-8754-1544 2023. Doing essential ‘dirty work’: Making visible the emotion management skills in gendered care work. Delbridge, Rick, ed. Research in the Sociology of Work, Emerald,

Jenkins, Sarah ORCID: https://orcid.org/0000-0001-8754-1544 and Chivers, Wil 2022. Can cooperatives/employee-owned businesses improve ‘bad’ jobs? Evaluating job quality in three low-paid sectors. British Journal of Industrial Relations 60 (3) , pp. 511-535. 10.1111/bjir.12637
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Jenkins, Sarah ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2020. Exploring organizational deception: Agency, context and social relations. Organization Theory 1 (2) , pp. 1-24. 10.1177/2631787720919436
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Jenkins, Sarah ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2017. Neo-normative control and value discretion in interactive service work: a case study. Vallas, Steven P., ed. Emerging Conceptions of Work, Management and the Labor Market, Vol. 30. Research in the Sociology of Work, Emerald Publishing Limited, pp. 59-85.

Jenkins, Sarah ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2017. Trusted to deceive: A case study of 'strategic deception' and the normalization of lying at work. Organization Studies 38 (1) , pp. 53-76. 10.1177/0170840616655481

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2013. In pursuit of happiness: A sociological examination of employee identifications amongst a 'happy' call-centre workforce. Organization n/a 10.1177/1350508413491444

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2013. Context matters: Examining 'soft' and 'hard' approaches to employee engagement in two workplaces. The International Journal of Human Resource Management 24 (14) , pp. 2670-2691. 10.1080/09585192.2013.770780

Conley, Hazel and Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 2011. Still 'a good job for a woman'? Women teachers' experiences of modernization in England and Wales. Gender, Work & Organization 18 (5) , pp. 488-507. 10.1111/j.1468-0432.2011.00573.x

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544, Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X and Roberts, Ashley James 2010. Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work. Work Employment & Society 24 (3) , pp. 546-564. 10.1177/0950017010371665

Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X and Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 2009. Theorizing discretion in service work: value discretion in a high performance call-centre. Presented at: European Organisation Studies Conference (EGOS), Barcelona, July 2009.

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2009. Multiple identities and identifications in the high commitment call-centre examining connections in a complex organization. Presented at: Employment Research Unit Conference (ERU), Cardiff, September 2009.

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2009. Exploring multiple identities in the high performance call-centre: A recipe for success? Presented at: International Industrial Relations Conference (IIRA), Sydney, Australia, Monday 24 - Thursday 28 August 2009.

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 and Conley, H 2007. Living with the Contradictions of Modernization: Emotional Management in the Teaching Profession. Public Administration 85 (4) , pp. 979-1001. 10.1111/j.1467-9299.2007.00675.x

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2007. Disconnected workplaces: interests and identities in the high performance factory. Bolton, Sharon C. and Houlihan, Maeve, eds. Searching for the Human in Human Resource Management: Theory, Practice and Workplace Contexts, Management, Work and Organisations, Palgrave Macmillan, pp. 195-218.

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2007. Disconnected workplaces: interests and identities in the 'high performance' factory. Bolton, Sharon C. and Houlihan, Maeve, eds. Searching for the Human in Human Resource Management: Theory, Practice and Workplace Contexts., Palgrave Macmillan, pp. 195-218.

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 2006. Where is the 'H' in HRM? Presented at: 2006 Academy of Management Annual Meeting, Atlanta, GA, USA, 11-16 August 2006.

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 2005. Emotional labour and the teaching profession. Presented at: Showcase Symposium, Employment Research Unit, Cardiff Business School, Cardiff, UK, September 2005.

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 and Conley, H. 2004. Another brick in the wall: Emotional labour in the teaching profession. Presented at: BSA Work, Employment and Society Conference 2004, Manchester, UK, 1-3 September 2004.

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 2004. Restructuring Flexibility: Case Studies of Part-Time Female Workers in Six Workplaces. Gender Work and Organization 11 (3) , pp. 306-334. 10.1111/j.1468-0432.2004.00233.x

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544, Martinez Lucio, Miguel and Noon, Michael Andrew 2002. Return to gender: an analysis of women's disadvantage in postal work. Gender work & organization 9 (1) , pp. 81-104. 10.1111/1468-0432.00150

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