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Online Research @ Cardiff

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Number of items: 36.

Boukis, Achilleas, Christos, Koritos, Daunt, Kate and Papastathopoulos, Avvraam 2020. Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management 77 , 103997. 10.1016/j.tourman.2019.103997
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Hardyman, Wendy, Kitchener, Martin and Daunt, Kate 2019. What matters to me! User conceptions of value in specialist cancer care. Public Management Review 21 (11) , pp. 1687-1706. 10.1080/14719037.2019.1619808
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Mardon, Rebecca, Cocker, Hayley and Daunt, Kate 2019. Community-embedded human brands and dysfunctional community role dynamics: A study of the YouTube beauty community. Presented at: Consumer Culture Theory Conference, Montreal, QC, Canada, 17-19 July 2019. -.

Mardon, Rebecca, Cocker, Hayley and Daunt, Kate 2018. Constructing and commodifying the tribal celebrity: A dramaturgical perspective. Presented at: Academy of Marketing Conference, Stirling, Scotland, 2-5 July 2018.

Daunt, Kate L. and McDermott, Aoife M. 2018. Authorship in action. In: Townsend, Keith and Saunders, Mark eds. How to Keep Your Research Project on Track: Insights From When Things Go Wrong, Edward Elgar Publishing,

Daunt, Kate and Harris, Lloyd 2017. Consumer showrooming: value co-destruction. Journal of Retailing and Consumer Services 38 , pp. 166-176. 10.1016/j.jretconser.2017.05.013

Rogers, Andrew, Daunt, Kate, Morgan, Peter and Beynon, Malcolm 2017. Examining the existence of double jeopardy and negative double jeopardy within Twitter. European Journal of Marketing 15 (7/8) , pp. 1224-1247. 10.1108/EJM-03-2015-0126

Baeshen, Mashhour, Beynon, Malcolm JAmes and Daunt, Kate 2016. Fuzzy clustering: an analysis of service quality in the mobile phone industrys. In: Kumar, A., Kumar Dash, M., Kumar Trivedi, S. and Kumar Panda, T. eds. Handbook of Research on Intelligent Techniques and Modeling Applications in Marketing Analytics, IGI Global, pp. 40-61.

Lloyd, Harris and Daunt, Kate 2016. Implementing strategic change. In: Baker, Michael J. and Hart, Susan eds. The Marketing Book, 7th ed., Routledge, pp. 121-148.

Wells, Victoria K. and Daunt, Kate 2016. Eduscape: The effects of servicescapes and emotions in academic learning environments. Journal of Further and Higher Education 40 (4) , pp. 486-508. 10.1080/0309877X.2014.984599

Daunt, Kate and Greer, Dominique A. 2015. Unpacking the perceived opportunity to misbehave: The influence of spatio-temporal and social dimensions on consumer misbehaviour. European Journal of Marketing 49 (9/10) , pp. 1505-1526. 10.1108/EJM-01-2014-0061

Hardyman, Wendy, Daunt, Kate L. and Kitchener, Martin James 2015. Value co-creation through patient engagement in health care: a micro-level approach and research agenda. Public Management Review 17 (1) , pp. 90-107. 10.1080/14719037.2014.881539

Daunt, Kate L. and Harris, Lloyd C. 2014. Linking employee and customer misbehaviour: The moderating role of past misdemeanours. Journal of Marketing Management 30 (3-4) , pp. 221-244. 10.1080/0267257X.2013.812977

Daunt, Kate L. and Greer, Dominique A. 2013. Deviant service behavior. In: Fisk, Raymond P., Russell-Bennett, Rebekah and Harris, Lloyd C. eds. Serving Customers: Global Services Marketing Perspectives, Tilde University Press, pp. 105-122.

Beynon, Malcolm James and Daunt, Kate 2013. Cluster analysis: An example analysis on personality and dysfunctional customer behaviour. In: Moutinho, Luiz and Huarng, Kun-Huang eds. Quantitative Modelling in Marketing and Management, London: World Scientific, pp. 359-378. (10.1142/9789814407724_0014)

Rosenbaum, Mark S., Daunt, Kate and Jiang, Anny 2013. Craigslist exposed: The internet-mediated hookup. Journal of Homosexuality 60 (4) , pp. 505-531. 10.1080/00918369.2013.760305

Harris, Lloyd C. and Daunt, Kate 2013. Managing customer misbehavior: Challenges and Strategies. Journal of Services Marketing 27 (4) , pp. 281-293. 10.1108/08876041311330762

Daunt, Kate and Harris, Lloyd Cameron 2012. Exploring the forms of dysfunctional customer behaviour: a study of differences in servicescape and customer disaffection with service. Journal of Marketing Management 28 (1-2) , pp. 129-153. 10.1080/0267257X.2011.619149

Daunt, Kate and Harris, Lloyd Cameron 2012. Motives of dysfunctional customer behavior: an empirical study. Journal of Services Marketing 26 (4) , pp. 293-308. 10.1108/08876041211237587

Daunt, Kate and Harris, Lloyd Cameron 2011. Customers acting badly: evidence from the hospitality industry. Journal of Business Research 64 (10) , pp. 1034-1042. 10.1016/j.jbusres.2010.10.010

Wells, Victoria Kate and Daunt, Kate 2011. Eduscape: an analysis of the physical learning environment. Presented at: Academy of Marketing Conference, University of Liverpool, 5-7 July 2011.

Daunt, Kate and Harris, L. C. 2011. The role of perceived employee deviance, custsomer loyalty and past customer misbehavior. Presented at: AMA Winter Conference, Austin, Texas, USA, 18-20 February 2011.

Rosenbaum, M. S. and Daunt, Kate 2011. When customers have no option: a Cambodian case study regarding counterfeit design merchandise. Presented at: AMA Winter Conference, Austin, Texas, USA, 18-20 February 2011.

Harris, Lloyd Cameron and Daunt, Kate 2011. Deviant customer behaviour: a study of techniques of neutralisation. Journal of Marketing Management 27 (7-8) , pp. 834-853. 10.1080/0267257X.2010.498149

Fisk, Ray, Grove, Stephen, Harris, Lloyd C., Keeffe, Dominique A., Daunt, Kate, Russell-Bennett, Rebekah and Wirtz, Jochen 2010. Customers behaving badly: a state of the art review, research agenda and implications for practitioners. Journal of Services Marketing 24 (6) , pp. 417-429. 10.1108/08876041011072537

Daunt, Kate and Harris, L. C. 2010. Exploring the forms of dysfunctional customer behaviour: a study of differences in servicescape and customer disaffection with service. Presented at: AMA SERVSIG International Conference, Porto, Portugal, 17-19 June 2011.

Reynolds, Kate and Harris, Lloyd Cameron 2009. Dysfunctional customer behavior severity: an empirical examination. Journal of Retailing 85 (3) , pp. 321-335. 10.1016/j.jretai.2009.05.005

Reynolds, Kate and Harris, Lloyd C. 2006. Deviant Customer Behavior: An Exploration of Frontline Employee Tactics. Journal of Marketing Theory and Practice 14 (2) , pp. 95-111.

Reynolds, Kate and Harris, L. C. 2005. When service failure is not service failure: an exploration of the forms and motives of "illegitimate" customer complaining. Journal of Services Marketing 19 (5) , pp. 321-335. 10.1108/08876040510609934

Daunt, Kate and Harris, Lloyd C. 2005. Jaycustomers: An empirical examination of the antecedents of dysfunctional customer behaviour. Presented at: 4th SERVSIG Conference, Singapore, Malaysia, 2-4 June 2005. AMA,

Daunt, Kate and Harris, Lloyd C. 2005. The antecedents of dysfunctional customer behaviour. Presented at: 34th EMAC Conference, Milan, Italy, 24-27 May 2005.

Daunt, Kate and Harris, Lloyd C. 2004. 'Illegitimate' customer complaining: an exploration of types and motives. Presented at: European Marketing Conference (EMAC), Murcia, Spain, 18-21 May 2004.

Harris, Lloyd C. and Reynolds, Kate L. 2004. Jaycustomer behavior: an exploration of types and motives in the hospitality industry. Journal of Services Marketing 18 (5) , pp. 339-357. 10.1108/08876040410548276

Harris, Lloyd Cameron and Reynolds, Kate 2003. The Consequences of Dysfunctional Customer Behavior. Journal of Service Research 6 (2) , pp. 144-161. 10.1177/1094670503257044

Daunt, Kate and Harris, Lloyd C 2003. Jaycustomers: A study of the consequences of deviant consumer behaviour. Presented at: 10th Recent Advances in Retailing and Services Science Conference (EIRASS), Portland, OR, USA, August, 2003.

Daunt, Kate and Harris, Lloyd Cameron 2003. A study of jaycustomer behaviour: Insights into types and motives from the hospitality industry. Presented at: Academy of Marketing Conference 2003: History of the Next Decade, Aston University, Birmingham, UK, 8-10 July 2003.

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