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Baeshen, Mashhour H. 2018. Antecedents and outcomes of psychological contract breach: Coping behaviour as a mediator of the effects of feelings of violation related to service outcomes. PhD Thesis, Cardiff University.
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Baeshen, Mashhour, Beynon, Malcolm JAmes and Daunt, Kate 2016. Fuzzy clustering: an analysis of service quality in the mobile phone industrys. In: Kumar, A., Kumar Dash, M., Kumar Trivedi, S. and Kumar Panda, T. eds. Handbook of Research on Intelligent Techniques and Modeling Applications in Marketing Analytics, IGI Global, pp. 40-61.

This list was generated on Mon Dec 9 09:10:26 2019 GMT.