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Roberts, Ashley James Byron 2014. From spring to winter: a pathology of culture management. PhD Thesis, Cardiff University.
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Jenkins, Sarah Louise, Delbridge, Rick and Roberts, Ashley James 2010. Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work. Work Employment & Society 24 (3) , pp. 546-564. 10.1177/0950017010371665

This list was generated on Fri Dec 13 08:35:33 2019 GMT.