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Number of items: 33.

Mathew, Jossy, Ogbonna, Emmanuel Okechukwu and Harris, Lloyd Cameron 2012. Culture, employee work outcomes and performance: an empirical analysis of Indian software firms. Journal of World Business 47 (2) , pp. 194-203. 10.1016/j.jwb.2011.04.006

Daunt, Kate and Harris, Lloyd Cameron 2012. Exploring the forms of dysfunctional customer behaviour: a study of differences in servicescape and customer disaffection with service. Journal of Marketing Management 28 (1-2) , pp. 129-153. 10.1080/0267257X.2011.619149

Harris, Lloyd Cameron and Ogbonna, Emmanuel Okechukwu 2012. Motives for service sabotage: an empirical study of front-line workers. Service Industries Journal 32 (13) , pp. 2027-2046. 10.1080/02642069.2011.582496

Daunt, Kate and Harris, Lloyd Cameron 2011. Customers acting badly: evidence from the hospitality industry. Journal of Business Research 64 (10) , pp. 1034-1042. 10.1016/j.jbusres.2010.10.010

Harris, Lloyd Cameron and Daunt, Kate 2011. Deviant customer behaviour: a study of techniques of neutralisation. Journal of Marketing Management 27 (7-8) , pp. 834-853. 10.1080/0267257X.2010.498149

Harris, Lloyd Cameron and Ogbonna, Emmanuel Okechukwu 2010. Hiding customer complaints: studying the motivations and forms of service employees' complaint concealment behaviours. British Journal of Management 21 (2) , pp. 262-279. 10.1111/j.1467-8551.2008.00617.x

Beetles, Andrea Clare and Harris, Lloyd Cameron 2010. The role of intimacy in service relationships: an exploration. Journal of Services Marketing 24 (5) , pp. 347-358. 10.1108/08876041011060459

Reynolds, Kate and Harris, Lloyd Cameron 2009. Dysfunctional customer behavior severity: an empirical examination. Journal of Retailing 85 (3) , pp. 321-335. 10.1016/j.jretai.2009.05.005

Harris, Lloyd Cameron and Ogbonna, Emmanuel Okechukwu 2009. Service sabotage: the dark side of service dynamics. Business Horizons 52 (4) , pp. 325-335. 10.1016/j.bushor.2009.02.003

Harris, Lloyd Cameron and Ogbonna, Emmanuel Okechukwu 2008. The dynamics underlying service firm-customer relationships: insights from a study of English Premier League soccer fans. Journal of Service Research 10 (4) , pp. 382-399. 10.1177/1094670508314711

Harris, Lloyd Cameron, Ogbonna, Emmanuel Okechukwu and Goode, Mark Michael Hugh 2008. Intra-functional conflict: an investigation of antecedent factors in marketing functions. European Journal of Marketing 42 (3/4) , pp. 453-476. 10.1108/03090560810853011

Reynolds, Kate and Harris, Lloyd Cameron 2008. Dysfunctional customer behaviour: methodological challenges. Presented at: AMA SERVSIG International Research Conference, Liverpool, UK, 5-7 June 2008. Published in: Baron, J. S. ed. Proceedings of AMA SERVSIG International Research Conference. Liverpool: University of Liverpool Management School,

Ogbonna, Emmanuel Okechukwu and Harris, Lloyd Cameron 2008. The adoption of information technology in a mature British family firm. In: Gupta, Vipin, Moore, Lynda L., Motwani, Jaideep, Schwarz, V. C. and Levenburg, Nancy M. eds. Culturally-sensitive models of family business in Anglo region : a compendium using the globe paradigm, Hyderabad, India: ICFAI University Press, pp. 195-213.

Reynolds, Kate and Harris, Lloyd Cameron 2008. Factors associated with dysfunctional customer behaviour: an empirical study. Presented at: 22nd Service Conference and Workshop, London, UK, 6-8 November 2008. Published in: Tyler, Katherine, Martin, Charles, Harris, Lloyd Cameron and Tan, Daisy Jing eds. Proceedings of the 22nd service conference and workshop - the future of service research and practice in a global world: service science, service logic, and service perspectives for markets, businesses and customers...quo vadis? London: University of Westminster,

Ogbonna, Emmanuel Okechukwu and Harris, Lloyd C. 2006. Organisational culture in the age of the Internet: an exploratory study. New Technology, Work and Employment 21 (2) , pp. 162-175. 10.1111/j.1468-005X.2006.00170.x

Reynolds, Kate and Harris, Lloyd C. 2006. Deviant Customer Behavior: An Exploration of Frontline Employee Tactics. Journal of Marketing Theory and Practice 14 (2) , pp. 95-111.

Ogbonna, Emmanuel Okechukwu and Harris, Lloyd C. 2006. Initiating strategic planning. Strategic Direction 22 (5) , pp. 100-111.

Ogbonna, Emmanuel Okechukwu and Harris, Lloyd Cameron 2004. Work intensification and emotional labour among UK university lecturers: an exploratory study. Organization studies 25 (7) , pp. 1185-1203. 10.1177/0170840604046315

Beetles, Andrea Clare and Harris, Lloyd C. 2004. Advertising and literary criticism: An exploratory study of reader response. Presented at: Academy of Marketing Conference 2004, Cheltenham, UK, 6-9 July 2004.

Daunt, Kate and Harris, Lloyd C. 2004. 'Illegitimate' customer complaining: an exploration of types and motives. Presented at: European Marketing Conference (EMAC), Murcia, Spain, 18-21 May 2004.

Harris, Lloyd C. and Reynolds, Kate L. 2004. Jaycustomer behavior: an exploration of types and motives in the hospitality industry. Journal of Services Marketing 18 (5) , pp. 339-357. 10.1108/08876040410548276

Harris, Lloyd Cameron and Reynolds, Kate 2003. The Consequences of Dysfunctional Customer Behavior. Journal of Service Research 6 (2) , pp. 144-161. 10.1177/1094670503257044

Daunt, Kate and Harris, Lloyd Cameron 2003. A study of jaycustomer behaviour: Insights into types and motives from the hospitality industry. Presented at: Academy of Marketing Conference 2003: History of the Next Decade, Aston University, Birmingham, UK, 8-10 July 2003.

Harris, Lloyd Cameron and Ogbonna, Emmanuel Okechukwu 2003. The organization of marketing: a study of decentralised, devolved and dispersed marketing activity. Journal of management studies 40 (2) , pp. 483-512.

Ogbonna, Emmanuel Okechukwu and Harris, Lloyd C. 2003. Innovative organizational structures and performance: A case study of structural transformation to "groovy community centers". Journal of Organizational Change Management 16 (5) , pp. 512-533. 10.1108/09534810310494919

Ogbonna, Emmanuel Okechukwu and Harris, Lloyd Cameron 2002. Organizational culture: a ten year, two-phase study of change in the UK food retailing sector. Journal of management studies 39 (5) , pp. 673-706. 10.1111/1467-6486.00004

Harris, Lloyd C. and Ogbonna, Emmanuel Okechukwu 2002. Exploring Service Sabotage: The Antecedents, Types and Consequences of Frontline, Deviant, Antiservice Behaviors. Journal of Service Research 4 (3) , pp. 163-183. 10.1177/1094670502004003001

Ogbonna, Emmanuel Okechukwu and Harris, Lloyd C. 2002. Managing organisational culture: insights from the hospitality industry. Human Resource Management Journal 12 (1) , pp. 33-53. 10.1111/j.1748-8583.2002.tb00056.x

Harris, Lloyd C. and Ogbonna, Emmanuel Okechukwu 2001. Competitive advantage in the UK food retailing sector: past, present and future. Journal of Retailing and Consumer Services 8 (3) , pp. 157-173. 10.1016/S0969-6989(00)00009-6

Ogbonna, Emmanuel Okechukwu and Harris, Lloyd C. 2001. Power in the Supply Chain: A Case of Differentiated Relationships in the UK Grocery Industry. International Journal of Customer Relationship Management 3 (4) , pp. 291-302.

Harris, Lloyd C. and Ogbonna, Emmanuel Okechukwu 2001. Leadership style and market orientation: an empirical study. European Journal of Marketing 35 (5/6) , pp. 744-764. 10.1108/03090560110388196

Ogbonna, Emmanuel Okechukwu and Harris, Lloyd Cameron 2000. Leadership style, organizational culture and performance: empirical evidence from UK companies. The International Journal of Human Resource Management 11 (4) , pp. 766-788. 10.1080/09585190050075114

Harris, Lloyd Cameron and Ogbonna, Emmanuel Okechukwu 2000. The responses of front-line employees to market-oriented culture change. European journal of marketing 34 (3/4) , pp. 318-340. 10.1108/03090560010311885

This list was generated on Thu Apr 9 06:06:39 2020 BST.