'Illegitimate' customer complaining: an exploration of types and motives

Daunt, Kate ORCID: https://orcid.org/0000-0002-6741-4924 and Harris, Lloyd C. 2004. 'Illegitimate' customer complaining: an exploration of types and motives. Presented at: European Marketing Conference (EMAC), Murcia, Spain, 18-21 May 2004.

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Item Type:	Conference or Workshop Item (Paper)
Date Type:	Completion
Status:	Unpublished
Schools:	Business (Including Economics)
Subjects:	G Geography. Anthropology. Recreation > GT Manners and customs H Social Sciences > H Social Sciences (General)
Related URLs:	Organisation
Last Modified:	25 Oct 2022 08:30
URI:	https://orca.cardiff.ac.uk/id/eprint/53231

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