The quality 75: towards six sigma performance in service and manufacturing

Bicheno, John 2002. The quality 75: towards six sigma performance in service and manufacturing. PICSIE Books.

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Abstract

This is a quick reference guide to all the major quality tools, techniques and concepts relevant to service and manufacturing. Exceptional value, the book is written in a no-woffle, snappy style, relevant to all in any organization requiring basic instruction, reminding and inspiration. This edition is the latest in a series beginning with 34 for Quality and progressing through Quality 50 and Quality 60. This edition includes new sections on Six Sigma, ISO 900:2000 and service quality. Virtually every section of Quality 60 has been updated and 15 additional topics added. Former editions received literally scores of unsolicited commendations. Well-thumbed copies were to be found in the briefcases of consultants, managers and team leaders and was widely prescribed at universities for courses in quality and general management.

Item Type:	Book
Book Type:	Authored Book
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HF Commerce
Publisher:	PICSIE Books
ISBN:	9780954124403
Last Modified:	19 Mar 2016 22:56
URI:	https://orca.cardiff.ac.uk/id/eprint/32431

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