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The impact of non-verbal communication on team productivity during design

Kwan, Alan, Hatem, Wadhah Amer and Miles, John 2014. The impact of non-verbal communication on team productivity during design. International Journal of Management (IJM) 5 (12) , pp. 43-68.

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Abstract

Non-verbal communication (NVC) is an important component of human communication. A movement of the body, or some eye contact, can convey significant amounts of information. While NVC has been studied in many applications, it is largely absent in the literature relating to the construction industry and particularly the design process. This paper studies the non-verbal communication in face to face meetings between team members during the design of a small building. The study includes an evaluation of the impact of various non-verbal communication movements observed during the design exercises, and how these relate to team productivity. The relationship between NVC movements and the culture/ethnicity of team members, as well as the relationship between verbal and non-verbal communication, are also explored. It is found that some NVC movements are strongly related to productivity.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Engineering
Subjects: T Technology > T Technology (General)
T Technology > TA Engineering (General). Civil engineering (General)
Uncontrolled Keywords: Non-Verbal Communication, Team Productivity, Illustrator Movement, Regulator Movements, Adaptors Movements.
ISSN: 0976-6502
Last Modified: 04 Jun 2017 08:08
URI: http://orca-mwe.cf.ac.uk/id/eprint/73233

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