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The role of GPS-enabled information in transforming operational decision making: an exploratory study

Habjan, Andreja, Andriopoulos, Constantine and Gotsi, Manto 2014. The role of GPS-enabled information in transforming operational decision making: an exploratory study. European Journal of Information Systems 23 (4) , pp. 481-502. 10.1057/ejis.2014.2

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Although the impact of ICT-enabled information on firm performance has been well documented in the business value of IT literature, our understanding of how Global Positioning System (GPS) adoption can transform operational decision making and foster differential firm performance is limited. In response, we conduct an exploratory comparative case study of three transport firms that have implemented the same GPS during the same year in their operations. Our results highlight that increased use of GPS-enabled information can enhance information quality and make operational decision making more fact-based and collaborative. We also find that such transformations in operational decision making, driven by increased use of GPS-enabled information, can foster differential performance impacts. However, we warn scholars and practitioners that a firm’s information management capability (in terms of availability of quality information in decision making, software tools for connectivity and access to information, IT systems integration post-GPS adoption and adaptability of the infrastructure to emerging business needs) and organizational factors (such as top management support, project management of GPS implementation, financial support, end-user involvement, rewarding, training and employee resistance) can facilitate (or inhibit) effective use of GPS-enabled information in operational decision making, and thus moderate differential performance benefits of GPS adoption.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Q Science > QA Mathematics > QA76 Computer software
Uncontrolled Keywords: business value of IT; operational decision making; GPS adoption; information management capability; organizational factors; performance
Additional Information: Online publication date: 25 February 2014.
Publisher: Palgrave Macmillan
ISSN: 0960-085X
Date of Acceptance: 13 January 2014
Last Modified: 26 Feb 2019 12:16

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