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Sabotaging service: A study of front line, customer contact employees

Ogbonna, Emmanuel Okechukwu and Harris, L. C. 2005. Sabotaging service: A study of front line, customer contact employees. Presented at: 12th Recent Advances in Retailing and Services Science Conference, Orlando, FL, USA, 21-25 July 2005.

Full text not available from this repository.
Item Type: Conference or Workshop Item (Paper)
Date Type: Completion
Status: Unpublished
Schools: Business (Including Economics)
Subjects: H Social Sciences > HF Commerce
Last Modified: 04 Jun 2017 05:14
URI: http://orca-mwe.cf.ac.uk/id/eprint/50042

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