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Linking learning and knowledge creation to project success in six Sigma Projects: An empirical investigation

Arumugam, V., Antony, Jiju and Kumar, Maneesh 2013. Linking learning and knowledge creation to project success in six Sigma Projects: An empirical investigation. International Journal of Production Economics 141 (1) , pp. 388-402. 10.1016/j.ijpe.2012.09.003

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Abstract

This study investigates the impact of two organizational antecedents, (1) Six Sigma resources (technical) and (2) team psychological safety (social), on learning behaviour and knowledge creation and, in turn, on the success of Six Sigma process improvement projects. The paper proposes an integrated model to explain process improvement implementation success through two learning activities undertaken by Six Sigma project teams: Knowing-what and Knowing-how. The conceptualization of these knowledge types in this research is different from usual conceptualization as it represents the knowledge brought into projects through various phases of Six Sigma projects. The three hypotheses proposed in the model were tested using the data collected from 52 Six Sigma project teams from a single organization. Regression analysis showed psychological safety affects project performance through knowing-how. Regression and bootstrapping analyses showed resources influence project performance through the combined mediation of knowing-what and knowing-how. The paper provides an interdisciplinary treatment of knowledge management in process improvement teams, and offers a research model demonstrating how Six Sigma project teams promote deliberate organizational learning. By doing so, this study empirically establishes the notion that technical and social supports jointly impact the success of operations management initiative such as Six Sigma through learning. The limitations of the study along with the future research directions are highlighted.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Centre for Advanced Manufacturing Systems At Cardiff (CAMSAC)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Uncontrolled Keywords: team learning; Six Sigma; knowing-what; knowing-how; psychological safety; project performance
Publisher: Elsevier
ISSN: 0925-5273
Last Modified: 04 Jun 2017 04:24
URI: http://orca-mwe.cf.ac.uk/id/eprint/38548

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