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The quality 75: towards six sigma performance in service and manufacturing

Bicheno, John 2002. The quality 75: towards six sigma performance in service and manufacturing. PICSIE Books.

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Abstract

This is a quick reference guide to all the major quality tools, techniques and concepts relevant to service and manufacturing. Exceptional value, the book is written in a no-woffle, snappy style, relevant to all in any organization requiring basic instruction, reminding and inspiration. This edition is the latest in a series beginning with 34 for Quality and progressing through Quality 50 and Quality 60. This edition includes new sections on Six Sigma, ISO 900:2000 and service quality. Virtually every section of Quality 60 has been updated and 15 additional topics added. Former editions received literally scores of unsolicited commendations. Well-thumbed copies were to be found in the briefcases of consultants, managers and team leaders and was widely prescribed at universities for courses in quality and general management.

Item Type: Book
Book Type: Authored Book
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HF Commerce
Publisher: PICSIE Books
ISBN: 9780954124403
Last Modified: 19 Mar 2016 22:56
URI: http://orca-mwe.cf.ac.uk/id/eprint/32431

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