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Customer loyalty and logistics service performance in maritime transport: a literature review and conceptual model

Marlow, Peter Bernard, Jang, Hyunmi and Kim, S. 2010. Customer loyalty and logistics service performance in maritime transport: a literature review and conceptual model. Presented at: 2010 Annual Conference of the International Association of Maritime Economists, Lisbon, Portugal, 7-9 July 2010.

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Item Type: Conference or Workshop Item (Lecture)
Date Type: Completion
Status: Unpublished
Schools: Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HE Transportation and Communications
Last Modified: 04 Jun 2017 03:33
URI: http://orca-mwe.cf.ac.uk/id/eprint/22726

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