Hardyman, Wendy, Kitchener, Martin and Daunt, Kate L.
2019.
What matters to me! User conceptions of value in specialist cancer care.
Public Management Review
21
(11)
, pp. 1687-1706.
10.1080/14719037.2019.1619808
![]() |
|
PDF
- Accepted Post-Print Version
Download (583kB) | Preview |
Abstract
This paper is the first to apply the services marketing framework of service-dominant logic (S-D logic) to enhance understanding of patient conceptualizations of value in the context of cancer health services. Using data from a case study, the findings reveal that ‘value’ is a temporal, experiential, and complex concept. Three dominant themes are identified as contributing to value creation; access to resources, quality of interactions, and resource use. Although these findings show a broad degree of support for the S-D logic framework, distinctive variations emerge from this application in a health-care context.
Item Type: | Article |
---|---|
Date Type: | Publication |
Status: | Published |
Schools: | Social Sciences (Includes Criminology and Education) Business (Including Economics) |
Publisher: | Taylor & Francis |
ISSN: | 1471-9037 |
Date of First Compliant Deposit: | 13 March 2019 |
Date of Acceptance: | 13 March 2019 |
Last Modified: | 20 Jan 2021 13:34 |
URI: | http://orca-mwe.cf.ac.uk/id/eprint/120666 |
Citation Data
Cited 2 times in Scopus. View in Scopus. Powered By Scopus® Data
Actions (repository staff only)
![]() |
Edit Item |